1.1 We can deliver to any part of the UK, including, but not limited to, Northern Ireland, Channel Islands, Isle of Man, Isle of Wight, Anglesey, the Isles of Scilly, the Hebrides, Orkney and Shetland Islands. We do not deliver to P.O. Boxes.
1.2 Delivery Charges:
- Express UK: £7.95
- Standard UK (Orders under £50): £5.95
- Standard UK (Orders £50 or over): FREE
1.3 We will provide you with tracking details by email, so you can track the progress of the delivery of your order.
1.4 Our office hours are Monday - Thursday, 8.30 - 16.45 (GMT) and Friday, 8.30 - 12.45 (GMT).
1.5 Delivery Times:
- Express UK: 1 - 2 working days from date of dispatch*
- Standard UK: 3 - 5 working days from date of dispatch
*Same Day Dispatch: In order to dispatch your order in time for next day delivery, please note that the order has to be received by 14.00 (Monday - Thursday) and by 11am on Friday.
2.1 We can deliver worldwide, except to countries or areas for which the USA or Europe operates certain trade embargos or economic sanctions. Please note that depending on the import threshold in each country, there may be additional governmental charges (taxes, duties) applied by the international courier to deliver your order. Please refer to local courier tariffs.
2.2 NOTICE for EU customers: With the BREXIT transition period between the UK and EU coming to an end on the 31st Dec 2020, Customs export & import processing, Import VAT and potential customs duties would need to be applied on transactions sold into the EU from the UK. Unfortunately, this makes the servicing of individuals in the EU both complex & costly for you. We are actively considering what might be a practical longer-term solution, however, from the 16th Dec 2020 we regret we can no longer ship to countries within the EU until further notice. Please use the ‘Where to buy’ map to find a local stockist of your favourite Derwent products. 2.3 Due to tariff restrictions, we are unable to deliver to Canada at this time. Please refer to the stockist map to find your nearest art store. Link to stockist map.
2.4 Delivery Charges: (incl. VAT):
- Europe (orders under £50): £10
- Europe (orders £50 - £99.99): £20
- Europe (orders £100+): £30
- Rest of the World (orders under £50): £20
- Rest of the World (orders £50 - £99.99): £30
- Rest of the World (orders £100+): £40
2.5 We will provide you with tracking details by email, so you can track the progress of the delivery of your order.
2.6 All orders are calculated and paid for in GBP.
2.7 Delivery times vary by country; please allow up to three weeks.